Eureka Pilot Help Center
I Didn't Receive My Activation Email
Activation emails are sent immediately after a successful purchase.
Please check:
Spam or Junk folder
Promotions tab (Gmail)
The email address used during checkout
Still can't find it?
Contact support at support@eurekapilot.com and include:
Your purchase email address
Approximate purchase date and time
My Activation Key Doesn't Work
Please make sure:
You are using the same email address used during checkout
The activation key was copied exactly as shown in your email
Your internet connection is active
If the problem continues, contact support and include:
Your purchase email address
A screenshot of the activation error
I Reached My Device Limit
Each Eureka Pilot subscription can be activated on up to 2 devices.
If you reach the device limit:
Attempt to log in.
When prompted, choose Log Out Other Devices.
Eureka Pilot will automatically deactivate your previous devices and activate your current computer.
I Forgot My Activation Key
Your activation key was sent to the email address used during purchase.
Search your inbox for:
"Eureka Pilot"
If you no longer have the email, contact support and include your purchase email address.
I Was Charged Twice
If you believe you were charged multiple times:
Check your Stripe receipt emails.
Verify the dates of the charges.
Contact support with:
Your purchase email address
Screenshots of the charges (if available)
We will investigate and issue a refund if appropriate.
Contact Support
Email: support@eurekapilot.com
Please include:
Purchase email address
Description of the issue
Screenshots (if applicable)
This helps us resolve issues faster.